Glenn Ballard
• United Kingdom
• information technology and services
Current: Account Delivery Director, HP
Past:
Client Delivery Executive, EDS
Implementation Programme Manager / Global Service Delivery Manager, EDS
Glenn Ballard
Address: Brighton, United Kingdom
Current:
- Account Delivery Director at HP
Past:
- Client Delivery Executive at EDS
- Implementation Programme Manager / Global Service Delivery Manager at EDS
People Network: 133
Industry: Information Technology and Services
Glenn Ballard’s Summary
Recent Management Experience: Senior Delivery consultant on Mega Deal with responsibility for preparing proposal for 10 Year renewal of Global Client. Responsible for the service delivery across 43 Countries, through the use of ITIL Methodologies. Keeping to agreed time scales and within budget, whilst ensuring that industry innovation is recognized and deployed with a return on investment. Established Centres of excellence for centralized deliveries insuring where possible best shore was considered. Reviewed Project / Proposal / Bids submitted from a technical visibility and competency and deliverability and serviceability perspective to ensure that there are in the strategic portfolio of Clients and the corporation. Delivery Integration - Supplier / Vendor management Hardware / Software / Application
Industry awareness of products and services brought to market. Introduction of ITIL methodology, Problem, Change, Configuration, Capacity and Availability Management and utilized Six Sigma Metrics to measure the effectiveness of processes. Mentoring delivery organization leaders 1st and 2nd line, Implementation of Enterprise Programme Office
Implementation of Projects and Services to agreed Service Level Agreements. Measuring these against defined budgets, Business Partnership Agreements and KPI’s. Measuring customer perception to ensure that a quality service had been delivered on time. Worked with the business to identify operational, tactical and strategic road maps of the application and/or infrastructure.
Established third party contracts with various vendors to establish service delivery. Implemented Critical Response Programme for major Global Clients, Having also developed various Outsourcing proposals, Worked within the Solution Development Process to identify the Blue Print of proposals to ensure that risks and issues were identified, mitigated and escalated where necessary.