Jo??l FONTANEL
• Switzerland
• computer hardware
Geneva Area, Switzerland
Joël FONTANEL
Address: Geneva Area, Switzerland
Current:
- IT Support Desktop Specialist at Salesforce.com
Past:
- Manufacturing Technician/Engineer CCTV at VisioWave GE Security General Electric
Education:
- University of California, Santa Cruz
- ITIL Foundation Certification
People Network: 61
Industry: Computer Hardware
Joël FONTANEL’s Summary
I had a rich, international, rewarding experience over the 6 last years with the General Electric Company. I was in charge of integration (assembly hardware), repair, and testing industrial computers according to established procedures. I was also in charge of training new technicians and subcontractors. Moreover, I was frequently consulted by the colleagues of other subsidiary companies.
During the last 6 months at General Electric, my mission was to transfer the production line and my know-how to a team located on the new site of production in the Netherlands. Just after this, I had a 3- month stay in the USA to improve my English at the University of California Santa Cruz.
My strenghts:
- Ease of adaptation (location, cultures, countries, colleagues, etc.)
- Willing to transfert, either long-term or short-term.
- Quiet, wise, calm temperament, I am appreciated in general for my open and positive spirit.
- Strong analytical and troubleshooting skills: I face technical difficulties in a methodical way, with persistence.
- Accustomed to Individual accountability,
- Well-developed time management skills.
- Attention to detail; process oriented.
- Strong work ethic, strong desire to learn, and independence
Joël FONTANEL’s Specialties:
Assembling, testing, diagnosis, and repair servers or industrial computers (racks, chassis, storage servers, and personal computers)
IT Support Desktop Specialist
Salesforce.com
(Public Company; 1001-5000 employees; CRM; Computer Software industry)
January 2008 — Present (5 months)
- Support EMEA users across standard business applications and devices ( Microsoft Office, Anti-virus/Anti-Spam, Blackberry, telephony ) both face-to-face and remotely via telephone and remote desktop clients (vnc)
- Troubleshoot client connectivity issues (LAN based & remote access).
- Equipment deployment.
- Windows 2000/2003 Server Active Directory user management.
- Microsoft Exchange 2003/2007 mailbox management.
- Other tasks related to supporting the technical needs of users in a business environment.
Eductional Details:
University of California, Santa Cruz
Extension, English, 2007 — 2007
Graduated with Honors in English.
Joël FONTANEL’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- reference requests
- getting back in touch
Additional Information
Joël FONTANEL’s Interests:
Tell me for more information, private website with link for certificate, and other.
Joël FONTANEL’s Groups:
Vice-président of car club : MX5 Passion Switzerland (www.mx5passion.ch)
- General Electric Alumni member
Joël FONTANEL’s Honors:
2005 : Award from General Electric (Duplication of computer product line in Netherland)
2006 : Award from General Electric (grow up of productivity while end of quarter)
2007 : ITIL Foundation Certified