John Hendrickson
• United States: Austin, Texas Area
• telecommunications
Current: Director, Level 3 Communications
Greater Denver AreaJohn Hendrickson
Address: Greater Denver Area
Current:
- Director at Level 3 Communications
- Director IP and Data Services at Level 3 communication
- Director IP and Data Services a
People Network: 109
Industry: Telecommunications
John Hendrickson’s Summary
2006-2007 Director of IP and Data Services for Level 3 Communications. Responsible for 3 billion in revenue via customer assurance and break/fix. 2005-2006 Austin, TXSenior Manager TAC Responsible for all Operational tiered technical escalations and $100 M in production and spare inventory. Tactically inserted in all high profile pre and post sales activities. Managed 15 Engineers specializing in platform specific operations. Worked closely with Sales Engineering teams in order to close and secure new revenue. 2004-2005, TX Senior Manager Managed NOC Services Built from ground up Industry Leading Managed Services NOC. Responsible for Broadwing Top Ten billing accounts and $50M of annual revenue. Managed Multiple large-scale networks including end-to-end services, Industry’s First Managed Optical Solution (recommended and preferred by Cisco) and Industry’s First Actual Private Network (ATTWS/Cingular) Maintained less than 1% high-end customer churn rate. Managed 12 Technicians, 2 Managers, onsite and remote. Served as NMS SME for Government contracts (Treasury/IRS) as well as internal support. Met and Exceeded every Industry Service Level Agreement Published for Managed Networks. Key player in business and product development. Technical Lead for RFI/RFP’s. Promoted 2003 - 2004 Broadwing CommunicationsAustin, TXManager NOC Data ServicesManaged Two Core product teams in daily maintenance and health of Network. Met and exceeded predefined goals on all levels. Saved and secured multiple premiere and national accounts with excellent communication skills and proper leadership over 24 technicians and two supervisors. Promoted2002-Manager Bank of America and Managed Services NOCManaged Dedicated NOC for Broadwing highest billing account. Escalations, Installations, and general maintenance. Presented to large audiences during routine outages and technical question/answer sessions.
Director
Level 3 Communications
(Public Company; 11-50 employees; Telecommunications industry)
March 2007 — Present (1 year 3 months)