Jonathan Dent
• United Kingdom
• outsourcing/offshoring
Current: Service Desk Manager, EDS
Sunderland, United KingdomJonathan Dent
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Address: Sunderland, United Kingdom
Current:
- Service Desk Manager at EDS
Past:
- Operations Manager at EDS
- Service Desk Team Leader at EDS
Education:
- Geroge Stephenson
People Network: 37
Industry: Outsourcing/Offshoring
Jonathan Dent’s Summary
Implementation of microdeal through to megadeal helpdesks either via transfer of ownership or building from scratch.
Management experience in first level IT Service Desks from delivery including financial activities.
Strong people mangement skills
Lean Six Sigma knowledge (Black belt in training)
WFM knowledge
Delivery of Knowledge Base experience.
Strong understanding and exprience of HR procedures
Strong Case Management toolsets knowledge
Jonathan Dent’s Specialties:
Contact Center Management Solutions
Financial P&L experience
Troubleshooting and Service Improvement Initatives
Remote Desktop Team Management
Transition and Transformation experience
Service Desk Manager
EDS
(Public Company; 10,001 or more employees; Outsourcing/Offshoring industry)
November 2004 — Present (3 years 6 months)
Eductional Details:
Geroge Stephenson
Jonathan Dent’s Contact Settings
Interested In:
- career opportunities
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch