Justin Harris
• Singapore
• education management
Current: Manager Customer Communications Marketing Division, SONY Electronics Asia Pacific
Past:
Manager, Education Services, Sony IT Europe
Team Leader, Sony UK Direct Sales, SONY e-Solutions Eu
Telford, United Kingdom
Justin Harris
Address: Telford, United Kingdom
Current:
- Change & Development Manager at Tarmac
Past:
- Manager Customer Communications Marketing Division at SONY Electronics Asia Pacific
- Manager, Education Services at Sony IT Europe
Education:
- University of Leicester
People Network: 141
Industry: Program Development
Justin Harris’s Summary
I am an extremely highly skilled Manager with extensive experiences throughout the UK, Europe & Asia-Pacific. I am currently employed by industrial minerals giants Tarmac (Anglo Amercian plc) running change and development projects for their operations across the UK.
My experiences include direct and virtual headcount up-to 43 with solutions targeted to front-line staff, lower & middle-management in retail stores, contact centres & service centres as well as in-country head-offices. I offered solution selling & customer service packages, visual merchandising display workshops & supervisory programmes. All offerings were supported through a targeted e-learning platform stretching the APAC region. I am a skilled facilitator of Train-the-Trainer courses Touchpoint Operation market visits, classroom coaching & toolkits. I am experienced in communicating with staff at all levels of a company up-to Regional Managing Director.
I am an extremely highly skilled contact centre specialist having been part of call centre set-up for operations ranging from up-to over 800 staff across UK & Europe with direct responsibility for teams from up-to 12 people. I have experience in management teams & as contact centre shift manager for up-to 290. As part of the contact centre management team in Europe I was involved in the relocation of operations from Holland to Belgium closing one centre & recruiting & skilling staff for the next. I was instrumental in the process management during this period. I have experience in highly technical support centres to service centres, in financial institutions as well as B2B & B2C electronics operations. Such is the recognition of my contact centre expertise; I was recently offered the opportunity of taking over the Operational Manager role for Sony’s Direct Sales & Support Call Centre in Sydney, Australia which I declined specifically to return to the UK.
Justin Harris’s Specialties:
Asia-Pacific, Pan-European, UK specialist, Management and Leadership, Change Management, Visual Marketing, Business Development (Service Organisation to Sales Contribution; Opportunity Management), Store and Contact Centre, IB/OB Telesales and Telemarketing, Training, Coaching, Leadership developement, Sales and Service staff development.
Change & Development Manager
Tarmac
(Public Company; 5001-10,000 employees; Mining & Metals industry)
October 2007 — Present (8 months)
As Change & Development Manager working within industrial minerals giant Tarmac (Anglo American plc), my role is to facilitate change management, leadership development & operational continuous improvement. This diverse role includes change & development projects affecting employees & managers alike at business offices, quarries, road working gangs & more.
Eductional Details:
University of Leicester
Diploma, Management, 2006 — 2007
Diploma in Management; University of Leicester; Distance learning studying:
- Thinking Skills & General Management, Managing People & Organisations, Accounting for Managers and Strategic Marketing.