Keith Mikesell
• United States: Greater Pittsburgh Area
• information technology and services
Current: Software Trainer, Softwriters, Inc.
Past:
Technical Writer, Hewitt Associates
Technical Writer, SBPA Systems, Inc.
Keith Mikesell
Address: Greater Pittsburgh Area
Past:
- Technical Writer at Hewitt Associates
- Technical Writer at SBPA Systems, Inc.
- Mgr, Cust Suppo
Education:
- University of Houston-Clear Lake
-
Alvin Community College
People Network: 21
Industry: Information Technology and Services
Keith Mikesell’s Summary
I've spent the better part of the past ten years in the software development arena. I would be pleased to find additional work in that area, with an eye toward learning a great deal more about desktop publishing and the creation of online help. I am a quick study and very eager to learn new things. I'm willing to come in on the ground floor and work my way up or to begin work at the intermediate level and work toward improving both myself and your company.
Keith Mikesell’s Specialties:
Excellent interviewing skills, ability to feel at ease with any individual and to help them to feel at ease with me, genuine concern that my work is understandable to the widest possible audience, ability to develop training materials and present them in both small and large group settings
Expertise with MS Word, Visio, Acrobat
Familiarity with MS Excel, Powerpoint, Access, Robohelp, AuthorIT, Framemaker, Pagemaker, InDesign, QuarkExpress, Flash, Captivate, Dreamweaver, Lotus NotesTechnical Writer
Hewitt Associates
(Public Company; 10,001 or more employees; HEW; Human Resources industry)
May 2005 — April 2007 (2 years)
Create Standard Operating Procedures (SOP) from templates, Visio Process Flows, Step-by-Step Procedures, Test Scripts, and other documents as needed. Majority of time spent in Learning and Development creating internal procedures for the creation of e-learning. Work with SMEs to determine best practices and document continually changing processes. Recently begun process of importing Word documents into AuthorIt – a tool that is used to output documentation to a variety of formats such as HTML, CHM, and PDF.
Eductional Details:
University of Houston-Clear Lake
1996 — 1999
Keith Mikesell’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- expertise requests
- reference requests
- getting back in touch