A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Laura Massobrio

• Italy
• management consulting

Current: Executive Assistant to Country Leader, Business Consulting Services, IBM

Past: Consultant in Customer Experience, Branding, Usability & Design ?? Innovation Center, IBM

Milan Area, Italy

Laura Massobrio

(This is me)

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Address: Milan Area, Italy

Current:

• Senior consultant, Global Business Services - Strategy&Change at IBM

Past:

• Teacher - Master "Comunicazione e progettazione web" at Istituto Europeo di Design
• Consultant in Customer Experience, Branding, Usability & D

Education:

• Politecnico Torino

People Network: 70

Industry: Management Consulting

Laura Massobrio’s Summary

I have 8 years experience as senior consultant in IBM.
My core competences are organisational analysis, multichannel customer experience management, knowledge management, online marketing & communication and project management.

Actually I'm focused on web 2.0 - strategy and marketing and multichannel customer experience management.

Laura Massobrio’s Specialties:

Expert in:
- multichannel customer experience management
- client business environment analysis
- knowledge management
- client organisation and processes analysis and design
- online marketing & communication

Experience:

Senior consultant, Global Business Services - Strategy&Change

IBM

(Public Company; 10,001 or more employees; IBM; Management Consulting industry)

May 2005 — Present (3 years 1 month)

Senior consultant in Strategy & Change service area: Subject Matter Expert in Multichannel Customer Experience Management , Web2.0 and Enterprise 2.0 strategy, OnDemand Workplace design, Knowledge Management.

Eductional Details:

Politecnico Torino

Laura Massobrio’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch

Additional Information

Laura Massobrio’s Interests:

content strategy, branding, user centric design, scuba diving, usability research, web surfing: new trends and innovation, travel.

Laura Massobrio’s Groups:

•    The Greater IBM Connection: IBM's alumni program for past and present IBM employees member
•    AIGEST Associazione Laureati Ingegneria Gestionale (Politecnico Torino) member
•    World Wildlife Fund member
•    GoSecure member

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