Martin Klinzing
• United States: Charlotte, North Carolina Area
• information technology and services
Current: Technical Account Manager, MediaNet Innovations
Past:
Manager, Service Delivery Operations, SourceDirect.com
Client Business Manager, SourceDirect.com
Martin Klinzing
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Address: Charlotte, North Carolina Area
Current:
- Consultant at Self Employed (Sole Proprietorship)
Past:
- Technical Account Manager, US at Medianet Innovations
- Manager, Service Delivery Operations at SourceDirect.com
Education:
- Villanova University
- Baker College Center for Graduate Studies
People Network: 99
Industry: Information Technology and Services
Martin Klinzing’s Summary
Accomplished support and services operations manager with proven abilities in team building, performance management, technology implementations, cost containment, technical communications, and customer support. Outstanding management and leadership abilities, keen analytical skills, as well as issue management and problem resolution proficiency that can contribute significant value to any organization. These skills coupled with three decades of experience in Information Technology support and services provide a unique combination that will deliver success.
Martin Klinzing’s Specialties:
Enterprise IT network and infrastructure planning, integration, implementation, and support
Business continuity/Disaster Recovery planning
Restoration of service
Executive negotiation and communication
IT hardware solutions
Process and Project Management
Recruiting and development of IT professionals
Leadership and management
Technical Account Manager, US
Medianet Innovations
(Privately Held; 51-200 employees; Computer Software industry)
July 2007 — April 2008 (10 months)
Directed Unified Communications application implementations and services delivery for the US market. Ensure clients’ service levels are meet. Responsible for ensuring company meets all contractual obligations, coordinating and directing cross-functional resources in provisioning of current and new client services and implementation commitments.
Customer advocacy
Created and Delivered End-User and Application Administrator training
Created application implementation project plan for clients and resellers
Refined internal asset management and expense control processes
Established New Hire on-boarding process
Implemented Application, Print, File Servers for US operations
Developed US employee hardware provisioning guidelines
Contributed to Budgeting process for US IT operations
Eductional Details:
Villanova University
Lean Six Sigma Certification 2007 — 2007
Martin Klinzing’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- reference requests
- getting back in touch
Additional Information
Martin Klinzing’s Groups:
Lehigh Valley TechNet
Marine Corps League
- Hewlett-Packard Alumni Association member
- The Million Goal member
- Marine Vets member