A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Mauricio Lima

• Brazil
• information technology and services

Current: Technical Support Manager, Dell Computers

Past: Customer Service Mgr & Consultant, M2 Consultoria
Customer Services and Support Manager, Avaya

Education: P?? Brazil

Mauricio Lima

(This is me)

Address: Brazil

Current:

• Technical Support Manager at Dell Computers

Past:

• Customer Service Mgr & Consultant at M2 Consultoria
• Customer Services and Support Manager at Avaya

Education:

• IBTA
• Escola Superior de Propaganda e Marketing

People Network: 137

Industry: Information Technology and Services

Mauricio Lima’s Summary

- ITIL certified
- MBA in Services Management & Marketing
- Specialized in Customer Service, Support and Relationship.
- Focused in Strategic Planning, Implementation and results (technical and financial).
- Excellent personal relationship.
- Awards for Customer Satisfaction and Results.
- Worked for Avaya, EMC, Novell, IBM and Consultant.

Mauricio Lima’s Specialties:

Specialist in Customer Services and Support
Customer and Channel Relationship

Experience:

Technical Support Manager

Dell Computers

(Public Company; 10,001 or more employees; Computer Hardware industry)

February 2007 — Present (1 year 4 months)

Eductional Details:

IBTA

Mauricio Lima’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch

Additional Information

Mauricio Lima’s Interests:

- ITIL - Services Management

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z