Michael Lavoie
• United States: San Francisco Bay Area
• computer software
Current: Support Operations Director, CollabNet
Past:
Technical Support Manager, Myers Internet, Inc.
VP Customer Service, Rockliffe Systems, Inc.
Education: Associat San Francisco Bay Area
Michael Lavoie
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Address: San Francisco Bay Area
Current:
- Customer Support Manager at BlackArrow
Past:
- Support Operations Director at CollabNet
- Technical Support Manager at Myers Internet, Inc.
- V
Education:
- City College of Washington
- University of Massachusetts
People Network: 153
Industry: Computer Software
Websites:
Michael Lavoie’s Summary
World class customer service and technical support management skills developed over 15 years within the high tech industry have enabled me to consistently develop productive teams, talented individuals and valued support organizations. I have delivered results in every type of business environment from startup and accelerated growth through reshaping and reinventing organizations. I am an energetic solutions-oriented professional with experience internationally, cross functional teams, with many client/customer facing positions and I have worked with a wide range of technologies.
Michael Lavoie’s Specialties:
Technical Support, Customer Service, or Managing Technical Teams (Web Design or Development, IT Help Desk, Training, Documentation, Call Centers)
Customer Support Manager
BlackArrow
(Privately Held; 11-50 employees; Marketing and Advertising industry)
December 2007 — Present (6 months)
- We are an independent advertising-technology company that provides multiplatform ad-management for viewer-controlled video (www.blackarrow.tv).
- 155 Bovet Road: Suite 207, San Mateo, CA 94402
Eductional Details:
City College of Washington
Associates, General Studies, September 1987 — December 1987
- Activities and Societies:
- - Applied for degree for Navy NAVCAD Officer Program (air crew)
Michael Lavoie’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
Additional Information
Michael Lavoie’s Websites:
- My Company
Michael Lavoie’s Interests:
customer service & technical support, organizational development, strategic planning, executive management, web page design, mobile technology digital photography, travel (twice around the world), gourmet cooking, tennis, basketball, volleyball, reading, world politics, computer networking, cars, music (playing, classical & pop)
Michael Lavoie’s Groups:
United States Navy (VP46, VP19, VP31) 1986-1991, Kappa Kappa Psi Epsilon Nu UMass 1983-1986, American Red Cross Blood Donor Since 1981
- Intuit Alumni member
Michael Lavoie’s Honors:
First Inaugural Presidents Club Award (CollabNet) 2006
Product Marketing Winner (Myers) 2005
Vision Mission Operating Values Achievements (Intuit) 1994