Michele Ladmirault
• United States: Washington D.C. Metro Area
• information technology and services
Current: Manager, Call Center Technolgy, Collegiate Funding Services
Past:
Telephony Engineer, Providian Financial
Business Analysis, Providian Financial
Michele Ladmirault
Address: Washington D.C. Metro Area
Current:
- Manager, Call Center Technolgy at Collegiate Funding Services
Past:
- Telephony Engineer at Providian Financial
- Business Analysis at Providian Financial
Education:
- Avaya
People Network: 26
Industry: Information Technology and Services
Michele Ladmirault’s Summary
Lead and manage and a team of Call Center Telephony Engineers to support the Contact Center Department for three sites. Responsible for telephony application and architect designing, enhancements, upgrades, troubleshooting and making suggestions for areas of improvement for the following equipment: Nortel Suc3 PBX, Call Pilot, OTM, MIRAN, Symposium, Application Builder, LOCUS, Avaya G3 si ver 11PBX, Avaya CMS, MicroTel, ATT Route It, Contactual Virtual Call Center, Concerto Work Force Management, Avaya PDS, Ontario Systems Dialer, IAT Dialer. Manage vendor relationships for 15 plus Telephony and Carrier vendors, responsiblities include negotiating contracts, meeting SLA requirments and identifying areas for savings.
Michele Ladmirault’s Specialties:
Mosaix ESP Certified, Vendor Management, Change Management
Manager, Call Center Technolgy
Collegiate Funding Services
(Public Company; Information Technology and Services industry)
Currently holds this position
Eductional Details:
Avaya
Avaya ESP Certified
Certified at command Line for the Avaya Predecitve Dialer.
Michele Ladmirault’s Contact Settings
Interested In:
- career opportunities
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch