Peter Frank
• United States: Greater Philadelphia Area
• information technology and services
Current: Director - Customer Account Management, Comcast
Past:
Customer Service and Desktop Services Mgr, SPX Corporation
Director ?? Technical Architecture & Infrastructure, Campbell Soup Compan
Greater Philadelphia Area
Peter Frank
Address: Greater Philadelphia Area
Current:
- Director - Customer Account Management at Comcast
Past:
- Customer Service and Desktop Services Mgr at SPX Corporation
- Director – Technical Architecture & Infrastructure at Campbell Soup Company
Education:
- La Salle University
- Union College
People Network: 304
Industry: Information Technology and Services
Peter Frank’s Summary
I am a Team Oriented Management Professional with 20 years in the Information Technology Area with particular focus in business analysis, process redesign, customer service and end user computing. Demonstrated ability to sensibly combine managerial, business and technical skills, build consensus and communicate effectively to the business community. Significant Accomplishments:
* Improved customer service by creating standard processes for Data Center operations
* Improved customer awareness of operations by creating and defining Service Levels and providing the associated metrics for tracking performance
* Performed vendor evaluation and selection for various IT purchases. Significant savings were realized in the PC area for two corporations
* Acted as Project Leader for major redesign/reengineering of the Financial Projection Process and all business unit financial information
* Provided Project Leadership for two Corporate-wide global email rollouts
I am currently looking for a position that utilizes my business and relationship skills in the IT area. Positions such as CIO, Business Unit CIO and Relationship Manager are my target job.
Peter Frank’s Specialties:
Customer Relationship, Business Analysis, ITIL, Service Delivery, Metrics, Help Desk, Process Improvement, Desktop Management, Budgeting, Effective Communications, Excellent written and oral skills.
Director - Customer Account Management
Comcast
(Public Company; 10,001 or more employees; CMCSA; Telecommunications industry)
April 2007 — Present (1 year 2 months)
Responsible for the single point of contact and project coordinator between the business unit and technology. Responsible for gathering business initiatives from the business unit and drive them through to completion. Understand the business, understand the technology (both IS/IT) and be an excellent communicator.
Duties
- Gather business initiatives from the business unit
- Work with the PMO group to turn initiatives into finalized business requirements
- Act as the single point of contact for communicating project status to the business unit
- Coordinate all meetings between the PMO/PM’s and the business unit to keep everyone up to date.
- Responsible for managing the financial summaries around all of their projects and keeping the business unit informed at each check point.
Eductional Details:
La Salle University
MBA, Marketing, 2005 — 2006
Beta Gamma Sigma Honor Society, MBA Student of the Year, MBA Excellence Award
Peter Frank’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- reference requests
- getting back in touch
Additional Information
Peter Frank’s Groups:
Breakfast Club of NJ
TENG of Philly - Technical Executive Networking Group of Philadelphia
TPNG of Philly - Technical Professionals Networking Group of Philadelphia
- ETP Network member
Peter Frank’s Honors:
Phi Beta Kappa
Beta Gamma Sigma
MBA Student of the Year
MBA Excellence Award